Delivery Policy

Here at Anglo Access we pride ourselves on excellent customer service. We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by Fed Ex or Royal Mail 1st Class Post.

Which means that, all being well, you should receive your parcel:

  • Next Day Delivery - The following working day after it has been despatched
  • Standard Delivery - 1-3 Working days after it has been despatched
    • Timed deliveries such as; Saturday Delivery, before 9am or before 12pm are available by special request.
    • Products ‘made to order’ may specify; additional delivery information, on the products page of our website.

What's more, any order that we receive before 12pm on a working day will be despatched on the same day! However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive. There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

How will my parcel be sent UK mainland?

Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.

Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Next Day postage.

Standard postage cost £4.50 / £6.00 / £8.00 dependent on the weight and size of your order and will be sent Royal Mail First Class and should take 1-3 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won't be possible until after this time.

Standard Postage for multiple orders or large items will be sent using a courier and should take 2 - 3 days for delivery.

Next Day postage £8.30 / £12 (on orders before 12pm) - items will be sent using an express courier or Royal Mail Special Delivery (please note they do not deliver on a Saturday).

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

Postcodes included within this section are:
  • AB31 - 38, AB41 - 45, AB51 - 56
  • FK19 - 20
  • HS1 - 9
  • IV1 - 32, IV36, IV40 - 49, IV51 - 56
  • KA27 - 28
  • KW1 - 17
  • PA20 - 49, PA60 - 78, PA80 - 88
  • PH1, PH5 - 10, PH15 - 26, PH30 - 44
  • ZE1 - 3

Postage cost £4.50 (smaller items) these will be sent Royal Mail Second Class and should take 3 - 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.

Postage cost £8.30 or more item(s) will be sent using Parcelforce or FedEx and should be with you within 3 - 4 working days.

How will my item(s) be sent to Republic of Ireland.

We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using FedEx.

How will my item(s) be sent Western Europe?

All items will be sent using either Parcelforce or Fex Ex so that all items are traceable.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will my item(s) be sent rest of the World?

Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we have taken the decision to send all items to the rest of the world by Courier. This does mean extra cost but a much better and more efficient service.

Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

Which items cannot be sent overseas?

 

Please note some of our items are too large to post overseas and some of them have Electrical components made for UK only, please find below a list of these items (there may be items not on the list that we are unable to send if this is the case we will advise you by email):

  • Access Ladders
  • Ladder Security Gates
  • Head Torches
  • Tripods
  • Reach Poles

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of of this.

Help! I haven't received my parcel, what should I do?

Contact us - we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched with Fed Ex or Parcelforce then we can track and trace it using their online system.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Anglo Access. If not received, these items will not be deemed to be missing until two weeks have passed.

Returns, Refund and Cancellation Policy

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page.

Unwanted Goods

Please return goods unused and in original un-damaged packaging, in perfect condition for resale with all tags attached - within 60 days of receipt. We recommend obtaining proof of postage when returning items to us. A *full refund minus the shipping costs will be made on receipt of the returned goods.

Please note:

  • You are responsible for shipping costs when returning unwanted goods.
  • If returning items of PPE (personal protective equipment) for any other reason than, an error on our behalf, a 15% re-stocking fee will be deducted from the refund amount. This is due to items of PPE requiring a full recorded PPE inspection, before entering back into stock.
  • Items that have been specially made to order, against an approval drawing, are non-refundable.

Faulty Goods

If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.

Exchanging goods

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

Changing or cancelling an order

Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order - please contact us in writing within 7 days.

Please note:

  • Our terms for the refund of PPE (personal protective equipment) will apply e.g. 15% Inspection and re-stocking fee. Items that have been specially made to order, against an approval drawing, are non-refundable. If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.

Will any return costs be refunded?

If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only). We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

When will I receive my refund?

We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.

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